Contact Us

Our Email Address

tchenliving@gmail.com

 

Have a question about a product, stock availability, pickup or delivery? Contact us and our team will get back to you as soon as possible.

You can also contact us to arrange a product viewing at our Carnegie location.

Product Enquiries

Please include the following details in your message:

  • Product name
  • Preferred size or colour
  • Quantity required
  • Pickup or delivery preference
  • Delivery suburb and postcode, if applicable

We will confirm product availability, final pricing and delivery costs before your order is processed.

How to Place an Order

To place an order, please submit the contact form or contact us directly with the products you would like to purchase.

Once your order details have been confirmed, we will send you an invoice with a secure payment link. Your order will be reserved or prepared after payment has been received.

Please check all product details, quantities, pickup arrangements and delivery information before completing payment.

Pickup and Product Viewing

Selected products are available to view and collect from our Carnegie or Clayton South location.

Product viewing may be by appointment. Please contact us before visiting so we can confirm that the product is available for viewing or pickup.

Melbourne Delivery

Delivery may be available across Melbourne for an additional fee.

Delivery charges depend on the product size, quantity and delivery location. Please provide your suburb and postcode so we can confirm the delivery cost.

Contact Form

Name

Email

Phone Number

Product or Order Enquiry

Preferred Pickup or Delivery Option

Suburb and Postcode

Message

Response Time

We aim to respond to enquiries within one business day. During weekends, public holidays or busy periods, responses may take slightly longer.

Important Payment Information

We do not request payment through social media comments or unofficial accounts.

After your order is confirmed, an official invoice and secure payment link will be sent directly to you. Please contact us if you have any questions before making payment.

 

Our Email Address

tchenliving@gmail.com

 

Have a question about a product, stock availability, pickup or delivery? Contact us and our team will get back to you as soon as possible.

You can also contact us to arrange a product viewing at our Carnegie location.

Product Enquiries

Please include the following details in your message:

  • Product name
  • Preferred size or colour
  • Quantity required
  • Pickup or delivery preference
  • Delivery suburb and postcode, if applicable

We will confirm product availability, final pricing and delivery costs before your order is processed.

How to Place an Order

To place an order, please submit the contact form or contact us directly with the products you would like to purchase.

Once your order details have been confirmed, we will send you an invoice with a secure payment link. Your order will be reserved or prepared after payment has been received.

Please check all product details, quantities, pickup arrangements and delivery information before completing payment.

Pickup and Product Viewing

Selected products are available to view and collect from our Carnegie or Clayton South location.

Product viewing may be by appointment. Please contact us before visiting so we can confirm that the product is available for viewing or pickup.

Melbourne Delivery

Delivery may be available across Melbourne for an additional fee.

Delivery charges depend on the product size, quantity and delivery location. Please provide your suburb and postcode so we can confirm the delivery cost.

Contact Form

Name

Email

Phone Number

Product or Order Enquiry

Preferred Pickup or Delivery Option

Suburb and Postcode

Message

Response Time

We aim to respond to enquiries within one business day. During weekends, public holidays or busy periods, responses may take slightly longer.

Important Payment Information

We do not request payment through social media comments or unofficial accounts.

After your order is confirmed, an official invoice and secure payment link will be sent directly to you. Please contact us if you have any questions before making payment.